by Manoj | Jun 11, 2019 | Free Event, Free Events, Innovation, Product Design, Psychology, Service Design, Talks and Events
This is a 30,000 ft overview on developing product roadmaps, why you do it, when, how, tools, frameworks, requirement capture techniques, and can be applied in any context/product from software, hardware, fmcg, services, houses, cars whatever It can be used whether...
by David | Aug 10, 2018 | Innovation, Service Design
What do Netflix and Wikipedia have in common? They not only caused the decline of Encyclopaedias and Movie rentals but also are an example of the inevitable “The Innovators Dilemma” by Clayton Christensen. His book focuses on how successful companies are...
by David | Aug 10, 2018 | Innovation, Product Design, Service Design
The technology of the refrigerator, like other modern machines, has a history of innovation through trial and error. The first prototypes of the Refrigerator were dangerous as they leaked ammonia and were very expensive. However, they became better and better due to...
by Manoj | Apr 6, 2018 | behaviour change, Design for Persuasion, Service Design
Inceasingly since the setup of the Behaviour Change Unit in the UK, we are seeing a shift in government thinking as more and more use of behaviour thinking is taking place and increasingly using digital channel as part of a holistic approach to media. Many government...
by Manoj | Jul 20, 2017 | Service Design
Definition: The activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. (Wikipedia) Service: Services are...
by Manoj | Apr 3, 2016 | Service Design
This ad from HSBC sums up the challenge we all have about procrastination. We live such busy lives that unless we manage our selves well, so much gets left undone. When we want to avoid being caught in this trap, getting ourselves organised is critical Do you find...
