Innovators Dilemma

Innovators Dilemma

What do Netflix and Wikipedia have in common? They not only caused the decline of Encyclopaedias and Movie rentals but also are an example of the inevitable “The Innovators Dilemma” by Clayton Christensen. His book focuses on how successful companies are...
What is Service Design

What is Service Design

Definition: The activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers. (Wikipedia) Service: Services are...
Procrastination – A Step by Step Process

Procrastination – A Step by Step Process

This ad from HSBC sums up the challenge we all have about procrastination.   We live such busy lives that unless we manage our selves well, so much gets left undone. When we want to avoid being caught in this trap, getting ourselves organised is critical    ...
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